Susan Packal

Susan Packal serves as an Advisory Board Member at Brightflag and Head of Global Legal Operations at Atlassian, with a wealth of experience in legal operations spanning over two decades. Previously, Susan founded High Desert Legal Ops, providing strategic and operational roadmaps for legal departments. Notable roles include Vice President of Legal Operations at Snyk, Senior Director at Twilio Inc., and Director of Legal Operations at eBay and Uber, where Susan led significant growth and implemented critical programs in risk analysis and contract management. At Hilton Worldwide, Susan directed a $40 million budget and received accolades for excellence in legal department management. Susan's career began in various administrative and human resources roles within global law firms after earning a Bachelor of Arts in Sociology from the University of Tennessee, Knoxville.