Lucas Smith

Lucas Smith is an accomplished customer support professional with extensive experience spanning over a decade in various leadership roles. Currently serving as the Customer Support Lead at Atomi since April 2022, Lucas previously held the position of Head of Customer Support at Uptick. A notable period at Slack included roles as Regional Customer Experience Manager for APAC and Customer Experience Manager. Additional experience includes a Team Manager position at Red Energy and several roles at REA Group, where Lucas served as both Technical Lead in the Customer Experience Team and Customer Care Tech Team Leader. Earlier career stages at Telstra involved serving as Ombudsman Complaints, Fraud Investigator, and within Customer Care for Enterprise & Government Accounts.