Rebekah Knapp is an accomplished professional in customer and employee experience, currently serving as a Principal CX & Employee Engagement Strategist at AT&T since September 2021, where expertise lies in data-driven transformation and Voice of the Customer/Employee programs. Prior roles include leading digital transformation and CX strategy as a Senior Lead at AT&T, and as a Digital Strategy Consultant at CSG, managing initiatives for prominent clients. Rebekah's extensive background encompasses leadership positions at Tekzenit, American Airlines, and MetroPCS, focusing on enhancing digital experiences, customer journey optimization, and driving engagement for Fortune 500 companies. Rebekah holds a Bachelor of Business Administration in Marketing and is pursuing a Master of Science in Customer Experience Management.
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