Staff Software Engineer, Cloud Finops

Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer's purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbecue Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

Who we are We are seeking a dynamic and experienced Staff+ Engineer to lead our newly created FinOps team. The ideal candidate will have a strong technical background with expertise in financial operations, cloud infrastructure, and team leadership. This role is pivotal in optimizing our cloud costs, fostering cost-awareness across teams, and driving financial efficiency across the organization.

Why Attentive needs you

• Strategic Planning: Develop and execute strategies to make costs visible for a variety of technologies, use cases, and audiences
• Cost Transparency: Enable teams to understand their costs, empowering them to make informed technical decisions
• Cost Forecasting: Work with Finance to create and refine models for forecasting costs, ensuring accurate budgeting and planning
• Reporting: Provide regular cost reports to cross-functional stakeholders, highlighting trends, insights, and recommendations
• Education and Training: Educate teams on cost measurement and optimization best practices and foster a culture of cost-awareness
• Collaboration: Work closely with engineering teams to influence architecture and designs to be cost-aware and efficient
• Cost Efficiency: Prioritize high value savings opportunities

About you

• Bachelor's degree in Computer Science, Engineering, or related field; Master’s degree preferred
• 2+ years of experience in FinOps or cloud cost management, cloud infrastructure management, or related roles
• Proficiency in the following technologies: AWS, Snowflake, Datadog, OpenAI, Vantage, Terraform, Spacelift
• Strong analytical and problem-solving skills with a keen attention to detail
• Excellent communication and leadership abilities
• Ability to work collaboratively in a cross-functional team environment

What we use

• Our infrastructure runs primarily in Kubernetes hosted in AWS’s EKS
• Infrastructure tooling includes Istio, Datadog, Terraform, CloudFlare, and Helm
• Our backend is Java / Spring Boot microservices, built with Gradle, coupled with things like DynamoDB, Kinesis, AirFlow, Postgres, Planetscale, and Redis, hosted via AWS
• Our frontend is built with React and TypeScript, and uses best practices like GraphQL, Storybook, Radix UI, Vite, esbuild, and Playwright

Our scale

• 8,000 brands powered by Attentive sent over 2.2 billion text messages over Cyber Week 2023 (Black Friday/Cyber Monday) representing a growth of 31% from 2022
• We sent 32 billion SMS messages in 2023, up 32% YoY. That’s an average of 87 million per day
• Our production cluster contains over 18,000 containers which serve 200+ services
• Our streaming services process over 80 billion events per month