Rebecca Ferraro

Rebecca Ferraro is a seasoned professional in training and customer experience management, currently serving as Senior Director of Training at Audacy, Inc. since October 2018. Ferraro oversees company-wide training initiatives for approximately 5,000 employees, covering diverse areas such as sales, legal, and human resources. Prior to this role, Ferraro held various leadership positions at CypherWorx and Fulcrum Labs, focusing on customer experience and client services. Ferraro's extensive background includes significant roles at Adapt Courseware and Second Avenue Software, where responsibilities encompassed client satisfaction, training design, and strategic product management. With a Bachelor’s Degree in Applied Communications from SUNY Brockport, a Master’s Degree in Educational/Instructional Technology from Rochester Institute of Technology, and a Graduate Certificate in Leadership from Simmons University, Ferraro embodies a strong blend of instructional design and leadership skills in the e-learning and media sectors.