Jim Wang

Jim Wang is an experienced Regional Customer Service Manager at Audemars Piguet since May 2014, overseeing the aftersales business in mainland China. Responsibilities include managing the customer service workforce, client care, technical support, and operational budgets. Prior to this role, Jim Wang served as Customer Service Training Manager at Swatch Group from August 2007 to April 2014, where skills were developed for over 200 technical staff and a training department was established from scratch. Earlier experience includes work as a watchmaker specializing in brands such as Omega, Glashutte, and Blancpain. Jim Wang holds a Bachelor's degree in Mechanical and Automation Engineering from Shanghai University and additional qualifications in watchmaking from the Wostep Watchmaking School and East China University of Science and Technology.