Kerry Overton

Deputy General Manager Kerry Overton joined Austin Energy in 2000 and oversees the utility’s Customer Care Services and Customer Account Management. On Oct. 31, 2016, Overton took the expanded role of Chief Customer and Compliance Officer with responsibilities including Internal Audit, Reliability Compliance and Environmental Services.

Overton provides executive oversight to Austin 3-1-1 and the utility’s customer contact center, which handles 2.84 million customer interactions annually. Prior to his current role, Overton served as vice president of Customer Care and was a senior business process consultant. Customer billing operations generate more than $1.3 billion in revenues for the City of Austin each year. He previously served as deputy land commissioner in the Texas General Land Office, where he oversaw energy resources.

Overton has a Bachelor of Arts in managerial studies and political science from Rice University, a Master of Business Administration from The University of Texas McCombs School of Business, and a Master of Public Affairs from The University of Texas LBJ School of Public Affairs. He also attended the University of Idaho Utility Executive Course.