CB

Christina Boughey

Customer assist and hardship officer at AFG

Christina Boughey has a diverse work experience in various roles. In 2017, they worked as an Administrative Assistant at Ensure Solutions Pty Ltd, where they managed reception and administration services, processed insurance claims, and served as a health insurance consultant. From 2018 to 2022, they worked at Bank Australia as a Customer Support Consultant and later as a Customer Service Representative. Their responsibilities included assisting customers in financial difficulty, managing collections, negotiating payment plans, and reviewing hardship pauses and loan restructures. In 2022, they joined Warragul City Motors as an Administrative Assistant/Accounts personnel. Currently, they are working at AFG as a Customer Assist and Hardship Officer, where they contact home loan customers with overdue payments, conducts hardship assessments, negotiates repayment arrangements, and instructs Mercantile Agents when necessary.

Christina Boughey has a Certificate IV in Business Administration from Accredited Online Training, which they obtained in 2013.

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Timeline

  • Customer assist and hardship officer

    March, 2023 - present