Alex Thorneycroft is a seasoned professional in operational excellence and transformation, currently serving as Senior Manager Operational Excellence at Australian Unity since October 2025. Previously, Alex held the position of Transformation Lead at the City of Greater Geelong from October 2023 to October 2025. Alex has extensive experience in member (customer) experience and service design from roles including Service Design Manager and Service Improvement Manager at AustralianSuper from February 2016 to June 2023, along with a decade of experience as a Senior Business Analyst at Superpartners and various positions at Service Stream. Academic qualifications include a Diploma of Business from Swinburne University of Technology and a Bachelor of Aviation Management from Massey University.
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