Customer Service · FL, United States
Contact Center - Central Outreach Representative (Remote)
Transforming the face of healthcare…
Author Health is a telehealth company, and we are deeply integrated with changing the landscape with behavioral healthcare. Through our model, patients and their caregivers are given an avenue to reconnect with healthcare providers and receive personalized and comprehensive treatment within their communities, and outside of hospitals and institutions. We fill a need for a population that is not able to connect to quality providers.
Our Mission is to reimagine and deliver a fully-integrated, community-based healthcare ecosystem that improves quality of life and experience for patients, caregivers, and clinicians.
It is evident that our nation is clearly struggling to meet the health and social needs of people with behavioral health conditions, and those needs are only increasing within our aging population. Author Health was born out of the necessity to fundamentally shift how our health system prioritizes behavioral health and preventive services. By aligning Medicare Advantage health plans and clinicians to improve health and wellness, using a combination of technology and community relationship-building for hard-to-reach populations, Author Health is primed to meet the growing demand for psychiatric care on a national scale.
With leadership from some of the top healthcare and technology organizations in the nation, a proven, cost-effective, and scalable approach, and a meaningful market need, Author Health is well-positioned for growth. We are proud to support Author Health’s mission-driven approach and vision to change millions of lives for the better… this is our heart behind the ‘WHY!’
Our work is grounded in your story. So is our support. To close gaps in care and advance equity in the communities we serve, we have started by creating a diverse and inclusive team. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Author Health team, and every Author Health member, feels supported and included as a part of our community.
A TEAM OF DIFFERENCE MAKERS:
At Author Heath, we are dedicated to a field-based, home-based care model, ensuring we meet our members right where they are, in their homes, and their communities. We are seeking professionals who are willing to go the extra mile to connect with our members in a high-tech environment where we are there at all times assisting the members. We value non-judgmental, respectful, and empathetic interactions, aiming to meet the unique needs of each member. Immerse yourself in the realm of specialized care at Author Health. Our primary mission is to deliver outstanding care for seniors battling with serious mental illnesses (SMIs) and substance use disorders (SUDs). We are committed to making a significant impact in the lives of our most vulnerable population. With our advanced technology, our members can enjoy a stress-free experience as we provide all the necessary services. Join us in our mission to revolutionize healthcare.
WHY YOU?
As a Contact Center Central Outreach Representative, you will play a crucial role in connecting individuals with the behavioral health services we offer virtually through telehealth. You will be responsible for reaching out to potential patients, assessing their needs, and providing information about our services and how they can benefit from them. Your primary objective will be to facilitate access to behavioral health support for eligible individuals who can benefit from our care.
Central Outreach Representatives perform a wide range of essential duties, including: referral processing, patient registration, verification of benefits, insurance authorization, outreach to potential patients, appointment scheduling, and other ad hoc tasks as assigned. Taken together, these responsibilities are critical to our broader Author Health team and the populations we serve. We offer an attractive compensation package, a nurturing work environment, and ample opportunities for professional advancement.
WHAT IS YOUR SUPERPOWER?
As a Central Outreach Representative you will:
WHAT WE ARE SEARCHING FOR:
Physical requirements include ability to use a computer.
WHAT WE OFFER:
NEXT STEPS:
This behavioral health new company is committed to a diverse and inclusive workplace. It is the company’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. The company’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or a reasonable accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request. In accordance with applicable legal requirements such as the San Francisco Fair Chance Ordinance Newco will consider for employment qualified applicants with arrest and conviction records.