Ken Lam

Director of Customer Success at Automattic

Ken Lam is the current Director of Customer Success at Automattic. Prior to this, they were the Head of Customer Success at Freeagent CRM from September 2019 to November 2020. Before that, they were the Vice President of Customer Success at Splice Machine from May 2018 to September 2019. Ken has also held the position of Vice President, Professional Services at Anaplan from January 2016 to December 2018, and Vice President, Services at 21Tech from January 2010 to December 2013.

Ken Lam received a Master's Degree in Technology Management from Columbia University in the City of New York. Ken also holds a Bachelor's Degree in Computer Science from San Jose State University. Ken Lam is also a Certified ScrumMaster (CSM) from Scrum.org.

Ken Lam reports to Paul Maiorana, General Manager, WooCommerce. Some of their coworkers include Steve Deckert - Director of Business Development, WooCommerce, Roslyn Lavery - Director of Partner Management, WooCommerce.


  • Director of Customer Success

    Current role

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