Livio Vilela

Livio Vilela is an experienced professional with a diverse background in customer support, product liaison, and digital media. Currently serving as a Product Liaison at Automattic since January 2016, Livio has successfully bridged support and product teams, enhancing the user experience for the WordPress block editor through customer feedback and internal education initiatives. Prior roles at Automattic include Customer Support Specialist, Team Lead, Onboarding Analyst, Hiring Analyst, and Portuguese Support Squad Lead. Before joining Automattic, Livio founded Fita Bruta and Bloody Pop, and held positions at Globo, including Content Analyst and Digital Marketing Analyst. Livio holds a Bachelor's degree in Communications - Journalism from UERJ.