Kira Thorien

Kira Thorien is a seasoned professional with extensive experience in operations, customer support, and strategic account management. Currently serving as the Director of Key and Strategic Accounts and Head of Partner Success for B2B Mobility at AutoNation, Kira has a strong background in enhancing operational efficiency and customer satisfaction. Previous roles include Senior Manager positions at Coinbase, overseeing process excellence and product operations, and Manager of Customer Support at BMW of North America, where Kira successfully built a customer care operation that improved satisfaction rates significantly. Kira's earlier experience encompasses roles at Amazon, the Bill & Melinda Gates Foundation, and the Results for Development Institute, focusing on supply chain efficiency, program implementation, and data analysis in health initiatives. Kira holds an MBA from the University of Washington and a BA in Economics from Oberlin College.