Philippa Cresswell

Philippa Cresswell is an accomplished professional in customer experience and service innovation, currently serving as Customer Service Director at East Midlands Railway and Executive Director of On Board Customer Experience at Avanti West Coast since December 2019. With extensive experience as Managing Director of Philippa Cresswell Consulting, Philippa has led major projects for First Group and Keolis, focusing on customer experience and catering strategies. Previous roles include Head of Service Innovation and Strategy at Weight Watchers and New Product Development Director at Virgin Trains, where Philippa significantly contributed to strategic development processes. Philippa's career began in various management positions in catering, with a foundation in Hotel, Catering, and Institutional Management from Henley College, Coventry.