Jessica Laroche

Customer Service Representative Team Lead at Avantor

Jessica LaRoche has a diverse work experience spanning various industries. Jessica started their career as a Manicurist and Team Leader at Moodz Salon and Spa in 2006 and held this role until 2018. In 2009, they also took on the position of Front Desk Manager at the same company and continued in this role until 2018 as well.

In 2019, Jessica joined CMC Hotels as a Lead House Host at Hyatt House, but this role lasted only from February to October of that year. Jessica then transitioned to the role of Sales Coordinator at CMC Hotels from October 2019 to January 2021.

Currently, Jessica is working at Avantor where they started as a Customer Service Representative in January 2021. Their exceptional performance led their to be promoted to the role of Customer Service Representative Team Lead in August 2023.

Overall, Jessica's work experience showcases their versatility and growth in customer service and management roles within the salon and spa, hotel, and pharmaceutical industries.

Jessica LaRoche attended Quinsigamond Community College from 2014 to 2016, where they obtained a degree in Business Administration. Prior to that, they studied Business Administration and Management at Mount Washington College from 2005 to 2006. In addition to their education, Jessica has obtained several certifications, including Speaking Confidently and Effectively, How to Be Both Assertive and Likable, Leadership Foundations: Leadership Styles and Models, Leading When You're Not in Charge, and Giving and Receiving Feedback, all from LinkedIn. Jessica also received a certification in Cosmetology: Nail Technology from the Cosmix School of Makeup Artistry in October 2006.

Links

Previous companies

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Timeline

  • Customer Service Representative Team Lead

    August, 2023 - present

  • Customer Service Representative

    January, 2021

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