Sera Bybee (She/Her)

Manager, Partnerships & Guest Experiences at AvantStay

Sera Bybee has diverse work experience spanning different industries. Sera currently works at AvantStay as the Manager of Partnerships & Guest Experiences, where she is responsible for managing partnerships and ensuring guest satisfaction through unique offerings to guests. Prior to this role, she held the position of Concierge Manager, overseeing operations and leading a team of 10 specialists. Sera starts at AvantStay as a Concierge Experience Specialist, successfully achieving sales targets and establishing vendor relationships.

Before her time at AvantStay, Sera worked at Kosta Browne Winery. In this role, she managed reservations systems, scheduled client visits, and curated itineraries to provide a personalized and elevated guest experience. Sera also played a role in designing new tasting experiences and increasing revenue.

Sera's work experience also includes a brief role as a Hostess at the exclusive Bohemian Club's Bohemian Grove. Sera started her career as a Sales Associate at Hollister Co. in Lyon France, where she excelled at communication in both English and French during her college years.

Overall, Sera has demonstrated strong customer service skills, leadership abilities, and a focus on enhancing guest experiences throughout her career.

Sera Bybee has a Bachelor's Degree in Economics & Communication Studies from McGill University, which she obtained from 2013 to 2016. Before attending McGill, she studied French as a Second Language at Université Catholique de Lyon where she also obtained a "Diplôme d'études de la langue Française" in the French Language. Prior to that, she completed her International Baccalaureate (IB) Diploma at the International School of Lyon from 2010 to 2012.

Links

Work style

How I prefer to work

Remote

Qualities I value in my colleagues

  • Efficiency
  • ownership
  • integrity
  • adaptability
  • work ethic

My communication style

  • Articulate
  • genuine
  • clear

My pet peeves

  • Impatience
  • poor communication
  • micromanagement

Timeline

  • Manager, Partnerships & Guest Experiences

    March, 2023 - present

  • Manager, Concierge

    July, 2022

  • Concierge Experience Specialist

    November, 2021