Adriano Pezzuca

Adriano Pezzuca has extensive work experience in various companies and roles. Adriano started their career at Sunrise Communications AG in 2002 as a Backoffice Administrator before moving on to become a Customer Relations Representative in Complaint Management. In 2006, they joined Microsoft as a Response Manager in Complaint Management. Afterwards, they worked at Lenovo as a Customer Satisfaction Manager and Inside Sales Support Representative. Adriano then joined Ricoh Schweiz AG, where they held various roles including Team Leader Customer Care and Manager Customer Care. In 2013, they became the Senior Manager of Technical Customer Service at Sunrise Communications AG, overseeing a large team and managing the department's profit and loss. Adriano later worked as a Senior Consultant at Humanis AG and as a Business Manager Applications Expert at Aduno Gruppe. Adriano then joined Swisscom, where they held various leadership positions including Head of Teams Major Incident & Complaint Mgmt. and Deputy Department Head. Adriano'smost recent role was as the Head of Shared Enabling & Platform Services at Swisscom. In 2019, they also started working as a Les Mills CORE and BodyPUMP Instructor at Les Mills International. Most recently, they joined Aveniq as the Head of Service Desk & Operations in 2023.

Adriano Pezzuca's education history includes various certifications and degrees across different fields and disciplines. In 1999, they completed a Commercial Apprenticeship at KV Zurich Business School, specializing in Business/Commerce. In 2009, they obtained a Leadership Certificate SVF from HSO - Handels- & Kaderschule Oerlikon, focusing on People Management. In 2011, they pursued a diploma as a Wirtschaftsfachmann VSK, also from HSO - Handels- & Kaderschule Oerlikon, with a field of study in Economics. Adriano further expanded their knowledge in 2014 by acquiring a V3 Foundation Certificate in IT Service Management from Axelios Global Best Practice, specializing in ITIL. In 2019, they completed an ITIL 4 Foundation program from Axelios Limited, further enhancing their expertise in ITIL. Adriano Pezzuca also pursued a passion for fitness and sports, acquiring a LesMills Bodypump Instructor certification and a Groupfitness Basics certification from the Swiss Academy of Fitness & Sports (SAFS) in 2019.