Nikki Rackley

Nikki Rackley, PMP, is a seasoned professional with extensive experience in customer success and project management. Currently serving as a Senior Customer Success Manager at AvidXchange, Inc., Nikki manages over 130 customer accounts with monthly spend ranging from $10,000 to $100M, collaborating with bank re-seller partners to enhance customer retention and identify growth opportunities. Previously held roles at AvidXchange include Customer Success Manager II and Implementation Project Manager II, where Nikki implemented 51 customers to the company's solutions and developed new hire training programs. At Premier Inc., Nikki managed member accounts for Workforce Management software and led initiatives to improve user experience. Nikki holds a Bachelor of Science in Marketing from North Carolina State University.