Stephen Crowley

Secretary at Aware

About

Stephen Crowley is currently the Secretary at Aware. Prior to this, they worked as IT Systems Engineer II from March 2013 to May 2020 at Abiomed. Stephen's responsibilities included administering and supporting core IT systems, including Windows Server 2016, DNS, DHCP and AD, Palo Alto 3260 and 850 firewalls, Cluster and Hyper- V environments, EMC CX-4, Cisco Call Manager, Aruba Wireless , Clearpass, Palo Alto, Silver-Peak, Commvault backup software, and antivirus services. Stephen was also responsible for level 1 support for CISCO switches and routers and AZURE. Stephen implemented and assisted on the install of Silver Peak SDWAN solution, Camera security systems, HVAC systems, Palo Alto 3020's and 850's , ZOHO Log Analyzer, AlienVault SIEM and FlowPro network traffic analyzer. Stephen was responsible for level2 firewall, switch and wireless support for offices in Tokyo, Berlin and Aachen Germany.


Stephen proactively monitored systems and resolved reported issues as quickly as possible working with Carousel. Stephen also worked to enhance systems, policies, and procedures related to the integrity, availability, and performance of the IT environment, as well as maintain documentation and changes of processes, systems, and networks. Stephen responded to issues within published service level agreement thresholds and provided support to local and remote users as necessary. Stephen executed projects as assigned and mentors Help Desk employees. Lastly, they maintained compliance

Timeline

  • Secretary

    Current role

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