Graeme Cross

Graeme Cross is an experienced professional in the claims and customer service sectors, currently serving as Claims Team Manager at AXA Health since October 2020, following a similar role at Health-on-Line from September 2017 to October 2020. In these positions, Graeme has focused on delivering positive claims experiences and achieving key performance indicators. Prior experience includes a role as Customer Service & Vendor Manager at Hertz Accident Support, where Graeme promoted excellent customer service through trend analysis and feedback, and a Team Lead position at WDS, A Xerox Company, managing a multilingual technical support team. Graeme's career began at CCL Accident Support, where substantial growth was experienced from contact center agent to Operations Implementation Manager. Graeme holds a degree in Vehicle Refinishings from City College Southampton and completed secondary education at Poole High School.