Sylwia Ozga

Sylwia Ozga is an accomplished customer care and operations leader with extensive experience in various industries, including energy, telecommunications, and outsourcing. Currently serving as the Customer Care Manager for nVent and Head of Customer Care & Operations at Axpo Group, Sylwia has demonstrated expertise in team leadership, operational efficiency, and customer relationship management. Previous roles include Head of Customer Service & Contracts Management at Konica Minolta Business Solutions Polska, where significant improvements in team engagement and efficiency were achieved. With a strong background in driving customer experience enhancements and implementing strategic operational changes, Sylwia has consistently delivered measurable results throughout a career spanning over two decades. Educational qualifications include a Master's Degree in Finance from Krakow University of Economics and a business management program from Central Connecticut State University.