Cláudia Paes Bitencourt

Cláudia Paes Bitencourt has a diverse work experience spanning across different industries and roles. Cláudia started their career in 2007 as the Coordinator of Sales Team at Kopenhagen e Chocolates Brasil Cacau (Grupo CRM) where they worked until 2009. Next, they served as an Intern at PUCRS - Pontifícia Universidade Católica do Rio Grande do Sul from 2009 to 2010. Cláudia then joined SEBRAE as a Consultant, working as a Business Orientation Agent and assisting in the improvement of over 100 companies from 2010 to 2012. Following this, they worked as a Consultant at KPMG US from 2012 to 2013. Cláudia joined Banco do Brasil in 2011 as an intern and worked there for six months. From 2013 to 2015, they worked as an Analyst of Customer Management at Axur, and then as a Customer Success Team Leader at the same company from 2017 to 2020. In 2015, they briefly served as a Manager of Customer Management at Axur in São Paulo. In their most recent position at Axur, Cláudia held the title of Customer Success Manager in Porto Alegre starting in February 2020. Throughout their work experience, they have been responsible for various tasks such as ensuring customer satisfaction, managing teams, developing customer actions, and collaborating with different departments within the companies.

Cláudia Paes Bitencourt has a diverse education history spanning various fields of study. In 2021-2022, they pursued a postgraduate degree in Sales Management (Gestão de Vendas) at USP - Universidade de São Paulo. In 2014-2015, they completed a postgraduate program in Strategic Management of Information Technology (Gestão Estratégica de Tecnologia da Informação) at Pontifícia Universidade Católica do Rio Grande do Sul. Cláudia also studied People Management (Gestão de Pessoas) at ESPM Escola Superior de Propaganda e Marketing in 2016. Additionally, Cláudia completed a course on Sustainable Customer Relationship and Loyalty Innovation (Inovação no Relacionamento e Fidelização Sustentável de Clientes) at FGV - Fundação Getulio Vargas in São Paulo.

In terms of language education, Cláudia studied Spanish at the University of Buenos Aires in 2009. Cláudia also participated in an exchange program at UADE (Universidad Argentina de la Empresa) in Buenos Aires during the same year. Furthermore, Cláudia attained a degree in Administration with a focus on Marketing at Pontifícia Universidade Católica do Rio Grande do Sul from 2009 to 2012. For their secondary education, Cláudia attended Colégio Militar Tiradentes.

In addition to their formal education, Cláudia Paes Bitencourt has obtained several certifications to enhance their professional skills. Cláudia completed courses such as Intelligent Productivity (Produtividade Inteligente), Leadership (Liderança), Negotiation and Influence (Negociação e Influência), Productivity and Time Management (Produtividade e Gestão do Tempo), Assertive Communication (Comunicação Assertiva), Neuro-Linguistic Programming (PNL), and Emotional Intelligence (Inteligência Emocional) at Escola Conquer. Cláudia also obtained a certification in Customer Success Management from MBA SEDA Executive Education and participated in courses from other institutions such as RD University, Hi Academy, and Gainsight. Cláudia has also completed courses related to entrepreneurship, negotiation techniques, and self-awareness.

Moreover, Cláudia has pursued language learning beyond Spanish, including English. Cláudia completed a course in Sydney, Australia, at IH Sydney and obtained an advanced level (Nível 8) certificate in English from CCAA. Cláudia also engaged in online English courses at EF English Live Brasil.