Ivan Vukmanov

Ivan Vukmanov has a diverse work experience spanning from 2006 to 2016. From 2006 to 2007, they worked as a Computer Service Technician at INEA d.o.o., where they received and reviewed returned devices, diagnosed, analyzed, and troubleshot faulty components and devices, and prepared products for warranty based replacement due to uncorrected errors. From 2007 to 2008, they worked as a Technical Support at Mercator d.d., where they provided technical assistance for users of information systems and problem solving for hardware and standard/individual software issues, entered, categorized, and monitored all reported problems in control (Helpdesk) system, installed, configured, managed, and troubleshot work-stations, provided network access and connectivity to the staff, provided technical support via Helpdesk systems for a wide range of internal & external applications, installed, configured, and troubleshot various types of printers and multi-functional devices, prepared instructions and documentation of installation programs as well as the newly discovered and resolved problems, supported audio and video equipment in conference rooms, and co-operated with other network and system administrators. From 2008 to 2009, they worked as a Financial Advisor at Harvest, zavarovalniško zastopanje, d.o.o. From 2009 to 2010, they worked as a Technical Support at SiOL, where they answered inbound calls, diagnosed and troubleshot with costumers (internet, phone, mobile and tv support related calls in Slovene and English), counseled customers what kind of equipment to buy and use, and provided quick software advice. From 2010 to 2016, they worked as a Technical Support at Telemach d.o.o., where they answered inbound calls, diagnosed and troubleshot with costumers (internet, phone, mobile and tv support related calls in Slovene and English), counseled customers on what kind of equipment to buy and use and on software related issues, made outbound calls with same intentions as above, advised customers on how to correct various issues, logged calls and cataloged previous customer contacts, compiled reports on common trends and issues to identify underlying problems, and made arrangements with field engineers to visit the customer. Lastly, from 2016 to present, they have worked as a Business Support Manager at Salviol Global Analytics.

Ivan Vukmanov attended the University of Ljubljana from 2016 to 2020.