Roberta A.

Roberta A. is an experienced professional currently serving as a Senior Quality Analyst at Azul Seguros since September 2016, focusing on client experience management through the analysis of key performance indicators such as SAC, Reclame Aqui, Consumer.gov, CSAT, and NPS. Prior to this role, Roberta held positions as a Senior Satisfaction Research Analyst and Executive Secretary within Azul Seguros and gained earlier experience as an Executive Secretary in the Government of the State of Rio de Janeiro. Additional roles include Administrative Assistant at Macroplan and internships at Eletronuclear and Casa da Moeda do Brazil, providing a strong foundation in administrative support and customer service. Roberta A. holds a Master's degree in Business Administration with a concentration in Marketing, Branding, and Growth from Pontifical Catholic University of Rio Grande do Sul, alongside various undergraduate and specialization degrees in Business Administration and Executive Secretariat.