Cynthia K.

Customer Sucess Lead B2b at Back Market

Cynthia K. has a diverse work experience that spans multiple industries and roles. Cynthia began their career as a Camera Assistant and Production Film Assistant at Ours Blanc Production, where they organized and supervised camera equipment for shoots. Cynthia then joined Cohen Amir-Aslani as a Front Desk Agent, where they used strong communication skills to collaborate with team members and create office forms and procedures. Cynthia later worked as a Sales & Business Developer at Humind School, a Customer Success Manager at Carlili, a User Care Expert at Alan, and a Community Relations Senior Agent at BlaBlaCar.

In 2021, Cynthia joined Back Market as a Seller Support Advisor, providing support to sellers on the platform. Cynthia also worked at Besla as a Digital Business Operations Consultant. In 2022, they joined Fleet Collective as a Member, contributing to collaborative projects. Later, they returned to Back Market as a Seller Success Manager, focusing on the success of sellers on the platform.

Throughout their career, Cynthia has demonstrated a range of skills including customer support, operations management, sales, and business development.

Cynthia K. completed their education at various institutions and obtained additional certifications throughout their career. In 2007 to 2009, they attended Institut Notre-Dame de Tournai in Belgium, where they earned their High School Diploma with a focus on Economics and IT applied. After that, from 2010 to 2012, they attended HELB - Haute Ecole Libre de Bruxelles Ilya Prigogine and studied Cinématographie et production de films / vidéos.

In terms of certifications, Cynthia obtained a Business Administration Certificate from Institut Notre-Dame de Tournai in September 2009. Cynthia also obtained several additional certifications, including "Fundamentals of digital marketing" from Google Digital Garage in May 2020, "Google Analytics for Beginners" from Google Digital Academy (Skillshop) in January 2021, "Content Marketing" from HubSpot in January 2021, "Become a Sales Representative" from LinkedIn in January 2021, "Inbound" from HubSpot Academy in April 2021, "Uptoo Sales Test B2B" from UPTOO in July 2021, "HubSpot Sales Software" from HubSpot Academy in July 2021, and "Examen de certification Display & Video 360" from Google Digital Academy (Skillshop) in April 2022.

Links

Timeline

  • Customer Sucess Lead B2b

    September 1, 2023 - present

  • Seller Success Manager

    July, 2023

  • Seller Support Advisor

    September, 2022