Gianluigi Prisco

Gianluigi Prisco has extensive work experience in customer service, quality assurance, and leadership roles. Gianluigi is currently the Director of Customer Care at Back Market, starting in May 2022. Prior to this, they worked at Amazon from 2014 to 2022, holding various positions. Gianluigi was the Head of Quality Assurance South Europe from August 2020 to April 2022, responsible for setting quality and productivity goals for Amazon Operations and Quality Teams in France and Spain. From August 2016 to August 2020, they served as the Quality Assurance Manager for French and Spanish Customer Service, overseeing the QA function and reporting to the CS Country Leader. Gianluigi also held the position of Customer Service Manager at Amazon from October 2014 to July 2016, where they led and supported the Spanish Customer Service Operations, focusing on leadership development, daily operation management, and maintaining a low negative response rate. Prior to Amazon, they worked at HP Enterprise Services as a Collection Team Leader from August 2011 to March 2014, leading and supporting teams in debt collection, sales, and rewards programs. Gianluigi also served as the Planning & Forecasting Manager from August 2008 to July 2011. Gianluigi started their career at Barlaycard Ireland LTD as a Collection and Sales Representative, managing a customer portfolio for the Italian market and performing various tasks related to collections, sales, risk assessment, and team supervision from May 2007 to July 2008.

Gianluigi Prisco pursued their education at two prestigious institutions. From 2000 to 2004, they attended Università degli studi di Napoli Parthenope, where they earned a Bachelor's Degree in Economics and International Business. Following this, they enrolled at the University of Naples Federico II from 2004 to 2006, where they obtained a Master's Degree in Business Development. The exact field of study for both degrees was not specified.