Back Office is an outsourcing services provider operating in the UAE for over a decade. We provide records and information management, contact center, banking services, technology and business process outsourcing solutions to banking, financial services, retail, FMCG, consumer electronics, manufacturing, and services verticals.

Our services are not predicated on resource arbitrage but on delivering tangible value to our customers. Over the last decade, we have developed an extensive knowledge base, which allows us to deliver services to our customer efficiently and cost effectively.

All our services are driven by latest technology at the core. This allows us to not only manage our solutions efficiently but also—importantly—to provide transparency to our customers.

We are a repository of our customers’ and their customers’ data and documents. Our facilities, processes, technology, and infrastructure have been built from ground-up to protect our customers’ confidential information. We are ISO 27001:2013 certified.

We operate an ethical business. The pillars of our core values are integrity, professionalism, customer focus and living life to the fullest.

We are proud to have never won any industry awards, ‘cause:

Outsourcing

Back Office FZ LLC

Back Office FZ LLC's headquarters in Dubai Outsource City, United Arab Emirates

Ali Kazmi

Zeeshan Saeed

This department focuses on assisting customers by addressing inquiries, resolving issues, and providing guidance on products and services.

Customer Support

The Customer Support and Experience Team at Back Office FZ LLC is dedicated to ensuring exceptional service delivery and client satisfaction across all outsourcing solutions. This team provides timely assistance and resolves inquiries through effective communication, while also onboarding new merchants to streamline processes. Quality Analysts assess service performance and train team members to uphold standards, reinforcing the company's commitment to professionalism, integrity, and a customer-centric approach.

Customer Support and Experience Team

This department handles various clerical and administrative tasks to support organizational operations.

Administrative Support

This department is responsible for managing and processing data entries and documentation workflows.

Data Management

This department focuses on identifying growth opportunities, developing strategic partnerships, and driving revenue through client engagement.

Business Development

This department oversees and optimizes the organization's operational processes and resources.

Back Office FZ LLC

Org chart

Teams

Customer Support

Customer Support and Experience Team

Administrative Support

Data Management

Business Development

Operations Management

Offices

Back Office FZ LLC

Org chart

Teams

Customer Support

Customer Support and Experience Team

Administrative Support

Data Management

Business Development

Operations Management

Offices

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