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Solaris B.

Senior CX Knowledge Manager at Backbone

Solaris B. has a diverse work experience in various companies and roles.

In 2014, Solaris worked at LongerDays as an Account Manager and later became the company's first-ever Customer Service Manager, responsible for managing a team of 20 and handling client work.

From 2018 to 2020, Solaris worked at Retriever, a SAAS B2B start-up company, first as an Account Manager and then as an Operations Manager. In the Account Manager role, Solaris achieved significant success in business development outreach and signing new clients.

In 2020, Solaris joined Demio as a Customer Support Representative, contributing to the hassle-free webinar platform's success.

Solaris's work experience continued at Givebutter in 2021, where they started as a Customer Support Representative and later became a Customer Support Lead and Interim Director of Support. Givebutter is a highly rated fundraising platform used by non-profits worldwide.

Currently, Solaris works at Backbone as a Senior CX Knowledge Manager, starting in 2022.

Solaris B. attended West Shore Community College from 2012 to 2014, studying Communications. There is no information provided about any degree obtained during this time. In addition to their college education, Solaris B. has obtained several certifications in various project management topics from LinkedIn. These certifications were obtained in April 2020 and cover areas such as Agile Foundations, Project Management, Managing Project Stakeholders, Project Management Simplified, Project Management Starts with Laying Good Ground Rules, Project Management: Preventing Scope Creep, The Top 10 Project Management Mistakes—and How to Avoid Them, and Trello Essential Training.

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Timeline

  • Senior CX Knowledge Manager

    December, 2022 - present