Vijay Sharma

Vijay Sharma serves as the Senior Manager of Customer Support at Backlight since July 2020, leading a team focused on technical and operational support for clients while conducting acceptance testing for new feature releases. Prior experience includes roles as a Technical Support Engineer at Shankar Polymer Private Limited and various positions at Probe CX, including Technical Support and Digital Marketing Manager and IT Service Desk Analyst, where support was provided to over 800 employees and automation through PowerShell scripting was implemented. Additional experience includes working at Probe Group as a Disconnection Specialist, where financial assessments of customer accounts were conducted, and a brief tenure as a Lead Trainer for .NET and PHP at Ritusha Consultants. Vijay began professional training with hands-on experience in the Microsoft .NET stack at Hewlett Packard Enterprise. Vijay holds a Master of Information Technology in Software Development from Deakin University and a Bachelor's degree in Computer Science Engineering from Manav Rachna Educational Institutions.