Hazel Chen

Hazel Chen currently serves as the VP of Customer Success at BACtrack, where employment began in August 2018. Prior experience includes the role of Director of Customer Care at AMQ Solutions (July 2017 - July 2018) and VP of Customer Success at Focal Systems, Inc. (June 2016 - June 2017), a company specializing in computer vision for retail challenges. Hazel's background also encompasses a Client Services Manager position at Golden State Medicare Health Plan (February 2015 - June 2016), where responsibilities included managing call center operations and overseeing agent relations. Additionally, at Success Continuing Education, Inc. (January 2012 - December 2014), Hazel held the role of Client Services Director and Chief of Compliance, managing compliance and client services. Previous roles also featured a Strategic Retail Expansion Manager position at Prospect Mortgage, LLC (August 2009 - December 2011), and Operations and Reservations Manager at Pacific Monarch Resorts (2007 - 2008).