Kayla Thommen

Kayla Thommen currently serves as a Customer Service Supervisor at Bakkt, where responsibilities include leading a team of customer service representatives and implementing customer service strategies. Previously, Kayla held the position of Curriculum and Training Coordinator in Human Resources for the City of Phoenix Aviation, focusing on training programs that enhanced leadership and career development. At USAA, Kayla operated as a Lead Facilitator, delivering training sessions for various groups and identifying gaps in training. Earlier in the career at American Express, Kayla excelled as a Relationship Manager, overseeing a significant volume of corporate cards and successfully reducing credit loss. Kayla holds a Master of Business Administration from Grand Canyon University and a Bachelor of Arts in Psychology from the same institution.