Arlene Parra

Arlene Parra is an experienced housing counselor at BALANCE since September 2018. Prior to this role, Arlene served as a Financial Training Coordinator at NIIT (USA), Inc. from 2015 to 2018, where expertise in delivering both classroom and virtual training to client associates was developed. Arlene's extensive background includes working as AVP and Instructor II at Bank of America from 2007 to 2015, facilitating learning solutions and mentoring financial analysts. Previously, Arlene held the position of Direct Endorsement Government Underwriter, underwriting residential mortgage loans while ensuring compliance with FHA and internal guidelines. Earlier experience at Bank of America as a Senior Loan Specialist yielded a 90% customer satisfaction score while managing a high volume of mortgage loan applications, and Arlene began the career as a Credit Technician at USDA from 1995 to 1999. Education at Bay Ridge High School was completed between 1974 and 1976.