Jennifer Drolet

Jennifer Drolet has a diverse work experience history. Jennifer is currently working as an Arts & Culture Technology Strategist at Balboa Park Online Collaborative since January 2021. Prior to that, they were employed at Blackbaud from April 2016 to May 2020, where they served as a Technical Solutions Engineer. In this role, they conducted needs analysis and qualification for new sales opportunities and software conversions for Arts organizations and Nonprofits. Jennifer also delivered tailored solution demonstrations and achieved over $4 million TCV while working on 20-50 opportunities per month.

Before joining Blackbaud, Jennifer worked at the J. Paul Getty Trust from April 2001 to October 2015. Here, they held the position of Business Analyst / Visitor Services Manager, acting as a liaison between IT and Visitor Services on technical projects and business improvement. Jennifer provided regular statistical reports and documentation on visitor attendance and demographics to senior leadership. Additionally, they collaborated with various teams across the institution on non-technical projects such as exhibition planning, event management, and customer service training.

In their early career, Jennifer worked as a Business Analyst at eToys.com from June 2000 to April 2001. Jennifer'sresponsibilities included determining internal client software needs, managing quality assurance testing, and coordinating user acceptance testing. Prior to that, they worked at Airborne Express (DHL) as a Senior Software Programmer/Applications Analyst from October 1994 to May 2000. In this role, they supported domestic Salesforce Automation, managed individual project work, and planned and documented conversion steps.

Overall, Jennifer Drolet has a comprehensive background in technology, sales, business analysis, and project management, with a focus on the arts, nonprofit, and visitor services sectors.

Jennifer Drolet has a Bachelor of Arts (B.A.) degree in English Language and Literature, as well as French Language and Literature from Indiana University Bloomington. Jennifer also attended Marquette University for two years, studying Liberal Arts and Sciences, General Studies and Humanities.

In terms of certifications, Jennifer has obtained several. These include Nonprofit Management Foundations & Grants from LinkedIn in December 2022, Altru Professional Certification from Blackbaud in April 2021, and What Is Scrum? from LinkedIn in July 2020. Jennifer also has Raiser's Edge Professional Certification, Nonprofit Certification, and eTapestry Certification from Blackbaud, all obtained in June and September 2018.

Jennifer has attended several training programs and obtained certifications in the past. These include being a Smith Leadership Institute Attendee from the Smith Leadership Symposium, Balboa Park Cultural Partnership in April 2015, and obtaining the China-Ready Tourism Certification (NiHao China) from Discover Los Angeles in January 2015. Jennifer also completed a Leadership Development Intensive Training from the Center for Creative Leadership in June 2011.

Additionally, Jennifer has Blackbaud certifications in Raiser's Edge Fundamentals (bCRE) and ResearchPoint Fundamentals, although the specific dates of obtaining these certifications were not provided.