Ryan Thompson

Ryan Thompson is an experienced IT professional currently serving as the Service Desk Team Lead at Balfour Beatty Construction since October 2008, overseeing a team of six Service Desk analysts. Prior roles include Desktop Administrator at FedEx Kinko's, where support was provided for over 1200 end users, and Computer Support Technician at Brierley+Partners, responsible for support of over 150 users. Ryan's background also includes positions as a Senior Helpdesk Analyst at Texas Instruments, Advanced Technical Helpdesk Analyst at EDS, and Technical Support Analyst at Compucom, along with initial experience as a Microsoft Outlook Technical Router. Ryan's career began in the military as an Armor Crewman Specialist in the US Army. Educational qualifications include training from the Computer Learning Center and coursework at Des Moines Area Community College.