Stephen Francis

Stephen Francis is an experienced IT professional currently serving as an IT Project Officer at Grampians Health since September 2023. Prior roles include Operations Manager, Account Manager, and 2IC at Kaznetic from April 2018 to September 2023, overseeing daily operations and managing technical staff while ensuring the delivery of quality services and client satisfaction. Previous positions encompass ICT Customer Support Officer at Ballarat City Council, Team Lead for End User Support at Torys LLP, and Technical Change Bridging Analyst at IBM, among others. Stephen has achieved various qualifications, including a Standard Mental Health First Aid certification and ITIL Fundamentals V3, and demonstrates a strong foundation in project management, technical support, and customer service.