Enzo Manzanares

Enzo Manzanares is an experienced IT professional with a strong background in cybersecurity and change management. Currently serving as a Junior Customer Incident Engineer at NETDATA INNOVATION CENTER since January 2021, Enzo is responsible for monitoring and analyzing cybersecurity incidents using the UPSET methodology and managing Palo Alto Networks' Cortex XDR. Enzo also has extensive experience at Bancaribe, where roles included Senior IT Change Control Consultant, IT Change Control Specialist, and Applications and Services Coordinator, focusing on ITIL processes, tool administration, and service monitoring. Previous positions at IBM and Soluciones Servired involved technical support, incident management, and software troubleshooting within banking and retail environments.