LV

Laura Barros Vega

CX Lead Cultura Cliente Céntrica at Banco de Bogotá

Laura Barros Vega has a diverse work experience in the field of human resources and employee well-being. Laura started their career in 2014 as an Analyst in Selection and Development at TQ Confiable. Laura then moved on to work as a Consultant in Human Resources at Quala S.A., where they were responsible for defining structures, attracting and selecting personnel, and implementing well-being activities.

In 2016, Laura joined Old Mutual Limited as a Senior Analyst of Well-being and Facilities, where they planned and executed well-being processes and activities, budgeted and organized special celebrations for employees and their families, and developed strategic partnerships with service providers to improve employee working conditions and quality of life.

Afterwards, in 2018, Laura worked as a National Well-being Analyst at Alpina, focusing on employee well-being initiatives. Later in the same year, they joined Colsanitas as a Well-being and Quality of Life Specialist, leading a team responsible for measuring employee experience and implementing positive work environment programs across multiple countries.

Currently, Laura is working at Banco de Bogotá as a CX Lead for Customer-Centric Culture, a role they started in 2022.

Laura Barros Vega completed their Master's degree in Human Resources Management/Personnel Administration from the Universitat de Barcelona from 2014 to 2016. Prior to that, they earned a Bachelor's degree in Psychology from Pontificia Universidad Javeriana, studying from 2008 to 2013. Currently, they are pursuing a degree in Behavioral Sciences with a focus on Business Administration and Management from Universidad de Los Andes, starting in 2022. Additionally, they have completed a diploma in Human Performance Management through Competency from Pontificia Universidad Javeriana.

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  • CX Lead Cultura Cliente Céntrica

    August, 2022 - present

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