Erika Mora Mora

Erika Mora Mora is an experienced professional specializing in customer experience and management, currently serving as an Especialista SAC at Banco Finandina since July 2023. Previously, Erika held multiple roles at Azteca Comunicaciones Colombia from April 2017 to July 2023, including Profesional de Experiencia al cliente, where responsibilities included supporting attention channel managers and coordinating improvement plans aligned with quality and experience models. Erika's earlier experience includes roles as Analista de ventas at El Espectador (May 2015 - April 2017) and various positions focused on sales analysis and documentation within Azteca. Erika holds a degree in Customer Experience Management from Universidad Externado de Colombia, an Administration degree from Universidad INCCA de Colombia, and a specialization in Alta Gerencia from Universidad Militar Nueva Granada.