Ingrid Lima

Ingrid Lima has extensive experience in customer experience and support roles, currently serving as an Analyst for Sensitive and Regulatory Channels at XP Inc. since July 2023. Previously, Ingrid worked at Banco Modal as a Customer Experience Assistant and was involved with the RA1000 project. Additional experience includes a position as an Expert B2B Analyst at GOL Linhas Aéreas and as an Assistant Prime Manager at Bradesco. Ingrid’s career began at Teleperformance Brasil as a Quality Monitor. With educational qualifications in Psychopedagogy and Pedagogy from Universidade Paulista, Ingrid is also advancing English language skills through EF English Live.