Sarah Shaw

Sarah Shaw is an experienced professional in customer service and program management, currently holding the position of Senior Customer Service Representative at BAND-IT IDEX since November 2021. Previously, Sarah served as Customer Service Manager at Guilford Performance Textiles for 18 years, where responsibilities included training and managing a team of analysts, achieving significant improvements in on-time delivery and reducing freight costs. Sarah's career also includes roles as Program Management Coordinator and Production Planner, focusing on program delivery, risk mitigation, and production planning across multiple stakeholders. Earlier experience includes serving as Fabric Exam Manager and Customer Service Associate at Coats Viyella. Sarah holds education from Manor Comprehensive and West Notts College of FE.