Omar Jamil

Omar Jamil has extensive experience in the banking sector, currently serving as the Quality and Training Unit Manager at Bank Albilad since January 2006, where responsibilities include establishing and managing the Quality and Training Unit for the Call Center Department, defining quality metrics, and developing performance programs for agents. Prior to this, Omar Jamil worked at Samba Financial Group from January 1995 to December 2005 as the Branch and Priority Unit Manager, overseeing the SambaPhone Department, managing a team of 106 agents, and leading various system implementation projects. Omar Jamil holds a BA in Business Administration Studies with a focus on Systems from the Arab Open University, earned between 2008 and 2011.