Samir Castello

Samir Castello has extensive experience in customer service and operational strategy within the banking and financial sectors. Currently serving as the General Manager of Customer Resolution at the Bank of New Zealand since November 2016, Samir drives strategic direction for the Customer Resolution team, ensuring compliance with regulations while optimizing customer experiences. Previous roles include leadership positions at Baycorp and ANZ, where responsibilities encompassed the execution of operational strategies and management of high-performing teams. Samir's early career included roles at the National Bank of New Zealand, British Airways, and Mahindra & Mahindra Limited, with a strong educational foundation featuring a Master's degree in Finance and a Bachelor of Commerce from the University of Mumbai.