Dian Rahmaini

Dian Rahmaini currently serves as the Head of Customer Care Improvement at PT Bank Syariah Indonesia Tbk., a position held since February 2021. Prior to this role, Dian accumulated extensive experience at PT. Bank BNI Syariah, where tenure spanned from September 2006 to February 2021, encompassing various positions such as Learning and People Development, Deputy Service, Service Monitoring Manager, Service Monitoring and Complaint Handling Manager, Service Quality Manager, Service Quality Specialist, Head of Sales Marketing, Head of Customer Service, Customer Service Officer, and Teller. Dian holds a Master of Business Administration (MBA) in Business Administration and Management from the School of Business Management ITB, completed between 2011 and 2014.