Adina Riska Anindita

Adina Riska Anindita is an experienced professional currently serving as an Assistant Manager in Customer Insight and Collaboration within the Wealth Management Business at PT Bank BTPN Tbk since January 2023. Prior to this role, Adina worked at GREDU, where significant contributions led to a 53% increase in the NPS Score by enhancing the customer journey and revamping NPS surveys. Adina also held positions at Lazada Group as a Senior Analyst and Insight Data Analyst, focusing on customer experience and performance management of delivery experience KPIs. Additionally, Adina has experience as a Data Administrator with USAID, assessing research on food security. Adina holds a Bachelor's degree in Social Work from Universitas Padjadjaran, earned between 2016 and 2020.