Aline Lima de Oliveira

Aline Lima de Oliveira is an experienced business analyst currently working at banQi since June 2022, focusing on operational management and process optimization using methodologies like Lean and Six Sigma. Aline has a proven track record in leadership, achieving operational goals, and monitoring key performance indicators (KPIs) for customer satisfaction. Prior experience at Mercado Livre from October 2016 to June 2022 involved roles in quality systems and customer service, where Aline analyzed customer experience metrics, integrated services with logistics, and led continuous improvement initiatives. Early career experience includes an administrative internship in the legal department at Sabesp. Aline holds an MBA in Commercial Architecture, a degree in Competitive Intelligence and Marketing Innovations, a Bachelor's degree in Architecture and Urbanism, and a diploma in Visual Communication and Graphic Design.