Mark Retnam is an experienced IT professional currently serving as the Senior Director of ICT - Group Operations and PMO at Banyan Tree Group since November 2023. Prior to this role, Mark held the position of Director, IT & Security for Asia Pacific at Radisson Hotel Group from November 2020 to November 2023. Mark's extensive career at Hyatt Hotels Corporation lasted from 1999 to 2020, where Mark held multiple leadership roles, including Director of IT for Global Hotel Openings and Transitions, Director of Global Communications Technology, and Manager of IT Infrastructure for Asia Pacific. Earlier experiences include positions at the National Computer Board as a Network Consultant, Regency System Solutions as a Network Engineer, and AT&T Microelectronics as a Product and Test Engineer. Mark's educational background includes a Master of Science in Communication Software Management from Nanyang Technological University/University of Essex and a Bachelor of Applied Science in Electrical Engineering from the University of Toronto.