Customer Service · Manitoba, Canada
Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.
About Vivid Reports: Vivid Reports has been providing unsurpassed Financial Reporting and Business Intelligence (BI) software solutions since 1999. Vivid Reports enables better decisions and empowers organizations to become more responsive to change while improving fiscal performance.
Job Title: Customer Success and Operations Lead
Location: Canada (Preference for Winnipeg, MB/ Cochrane, AB)
Our Portfolio Company: Vivid Reports
Job Summary: Vivid Reports is seeking a dynamic and customer-focused Customer Success and Operations Lead to join our team. This role is pivotal in managing the end-to-end administrative experience for our customers, ensuring their satisfaction and success with our services. The ideal candidate will possess strong financial acumen, excellent communication skills, and the ability to transition smoothly from administrative tasks to customer interactions.
Key Responsibilities:
Customer Administrative Management:
Financial Systems and Data Management:
Sales and Renewals Administration:
Data and Analytics:
Voice of the Customer (VoC) Administration:
Qualifications:
Preferred Qualifications:
Location and Work Environment:
Benefits:
Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Teams, associates, our Operating Companies, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.