Danica Schrader is an experienced customer service leader with a robust background in managing support teams and enhancing client experiences across various industries. Currently serving as the Customer Service Manager at Basepoint Building Automations since November 2025, Danica previously held the position of Senior Manager of Customer Support at ESO, where responsibilities included leading multiple teams and executing product end-of-life strategies. Danica's experience also encompasses roles as Manager of Customer Support at ESO, Client Support Manager at DARTNet INSTITUTE, and Customer Service Advocate at United Healthcare International Ltd., among others. Danica holds a Bachelor of Science degree in Human Physiology from the University of Iowa, completed in 2014.
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