Gregg Wada

Gregg Wada has a strong background in managing technical support teams and improving customer satisfaction. Gregg is currently the Director of Global Support at Bazaarvoice, where they are responsible for overseeing support teams in multiple locations and implementing strategies to improve efficiency and customer satisfaction. Prior to this, Gregg worked as a Manager of Customer Care at PeopleAdmin, where they led a support team and implemented new processes to improve team performance and customer satisfaction. Gregg also has experience as a Director of Customer Experience at CompassLearning, where they managed a team providing technical support and implemented new roles and processes to improve customer communication. Gregg's early career includes a role as an Application Management Analyst at Dell Computer, where they played a key role in implementing ITIL practices and improving support processes.

Gregg Wada holds a Bachelor of Science degree in Industrial Engineering from the University of Illinois Urbana-Champaign. Gregg also has a Master of Business Administration (MBA) degree from the University of Houston. Additionally, Gregg has obtained a certification in Building Business Acumen from Acumen Learning. The specific start and end years for their education are not provided.