James Russell

James Russell has a diverse work experience spanning various companies and roles. James started their career as a Civil Servant in FCO, HM Revenue & Customs, and the Department of Trade & Industry from 2005 to 2008.

In 2008, they joined GrubHub Inc. and rapidly progressed from Client Relations to UK Account Manager, before being promoted to UK Director. During their time at GrubHub, they led a London-based Sales and Account Management team, focusing on streamlining food ordering and billing processes through their SaaS platform.

In 2013, Russell joined Bazaarvoice as a Senior Customer Success Manager, where they managed relationships with major global enterprise clients, including Sainsbury's, Vodafone, and Disney. James'swork involved driving strategic relationships for brands and retailers.

After leaving Bazaarvoice, they joined Royal Bank of Scotland in 2015 as part of their Digital Strategy - Centre of Excellence. In this role, they oversaw a digital transformation project and facilitated the growth of customer-centric digital initiatives across multiple business lines.

Subsequently, in 2015, they joined Zuora as a Customer Success Manager, working with top-tier companies in the media, publishing, and SaaS sectors. James helped customers transform their businesses by transitioning from product-based sales to recurring revenue relationships, with a focus on developing business models, pricing strategies, and deployment.

From 2016 to 2017, they served as a Customer Success Leader for Performance Horizon, focusing on the EMEA region.

In 2017, Russell returned to Bazaarvoice as the Director of Customer Success for Strategic Retail & Brand, overseeing customer success efforts in this sector.

Overall, James Russell has gained extensive experience in customer success management, digital strategy, and business transformation throughout their career.

James Russell began their education by attending the University of Edinburgh from 1999 to 2003, where they obtained a Bachelor of Arts degree in American History & Politics. James then pursued further education at the University of Puget Sound in 2000 and 2001 as part of an exchange program, focusing on History and Politics. In 2005 and 2006, James attended the Mountbatten Institute, earning a Management of Information & Marketing Certification. Additionally, they obtained a certification in Crucial Accountability, but the specific details regarding the institution and timeline are not provided.